Owens Murphy VW Review By Anthony Urbanski

I live in Texas, but might really make the trip up here next time I am set to purchase a vehicle. I'm staying in Hot Springs for a few months, and got to the point where my huge truck was too much. So, I traded it for a Fiat at this dealership. I was driving back to my park when the vehicle started losing oil. I was horrified. I was 30 minutes from the dealership. I was actually very angry, and I called them up and let them know it.This dealership sent a tow truck immediately to get the car and get it back to them. Assessing the problem was their first priority for the next morning. Quickly, they found out that the problem was a defective seal on the oil filter. Not only did they fix it, but they detailed the entire car, top to bottom, front to back. Then, to make sure I wouldn't worry, they added in an extended warranty, at no charge to me, that will cover the engine up to 100,000 miles and 6 years (whichever comes first), giving me confidence in this vehicle again. Finally, they finished the interaction by delivering the vehicle to me 30 miles away.I was very angry to buy a car and have it break on the way home, but the effort they made to make me happy renewed my faith. They could not have handled me and my situation any better.