Owens Murphy VW Review By Jimmy Tran

I called around for an issue I was having with my Jetta GLI. There was an EPC light and the check engine light was flashing at start up.The first shop I spoke to didn't sound very interested in discussing the issue I was having and the history behind my car. The second shop hung up on me mid sentence because he was receiving another call.I then called Owens Murphy Volkswagen and spoke with Taylor. She was very receptive and took the time to listen to my issue and concerns. She mentioned that she's seen similar things happen a lot on Jettas and was able to give me a rough estimate but explained that a diagnostic would be best to determine the issue and that cost goes toward a repair.She scheduled a time for me to come in and though they didn't have loaners available at the time a shuttle would be available to take me to work and pick me up from work if needed. The is a loaner option but they were booked for a few weeks.The drop off process was very quick and easy. Bob is a great shuttle driver. Very friendly and arrives on time. If you have the option to take the shuttle don't pass on the offer. Bob will get you where you need to go quickly and safely.Taylor updated me as soon as the diagnosis was completed and relayed any questions I had to her technicians. A few hours later my car was done and the check engine light plus the EPC light has not shown since. I had a similar service done by a different shop a year ago and they said the check engine light would always show because of the modifications on my car but Owens Murphy Volkswagen was able to resolve that. I also purchased the Volkswagen Fuel Additive and it's the best one I've used so far. My car idles low and the engine runs smoother through accelerations.Overall I had an amazing experience at Owens Murphy Volkswagen. Taylor definitely knows her stuff and all of the staff was very friendly and helpful.