Customer Reviews

Matt Ingram did an amazing job !!! The right product at the right price!!!

My experience at Owens Murphy Volkswagen was so professional and very helpful in make the deal fit for me.Thank you Susan Webb and to Joey excellent in working working with me.Thank you guys so much.J. Wimbley

My five star rating is for the salesperson Terry. I would rate the management team at the dealership a 2 on a good day. Customer service is key to your business and I think my experience was less than acceptable.There was a problem with the remote starter on my 2021 Atlas out the dealership. I started having problems with it day two. Took it back to have it fixed. Next day experienced the same issue. Took the vehicle back three times before it was finally fixed.We were driving to Chicago and was told we could not take the loaner vehicle out of state. Management refused to rent us a vehicle because they wouldn't be reimbursed unless it was a VW, couldn't find a VW. We waited more than three hours at the dealership while they put our vehicle back together for us to drive to Chicago.Management was not willing to absorb the cost to rent a vehicle after spending almost $40K for the vehicle. Bad attitudes and poor customer service.Terry was bending over backwards each time to do everything he could within his power to accommodate us. He brought the loaner vehicle to us each time, made sure our vehicle was well detailed when it was returned and communicated with us the entire process. Genuinely good guy, not like many of the car sales people I encountered while shopping for a vehicle to purchase.I would definitely recommend that you request Terry if you do decide to purchase from Owens Murphy. Received stellar customer service from him.I do enjoy driving my new Atlas. Trying to get used to the start/stop eco friendly engine.

The sales professionals, specifically Terry Mooney makes the car buying experience easy and simplified. Go see him every time you're ready to purchase a new vehicle.

Amazing service and people! Kareem was just downright awesome and very pleasant to work with! Would highly recommend him for any of your needs. Will be going back one day for sure.

This is our second purchase with Owens Murphy and couldn't be more pleased. Susan Webb and the team at Owens Murphy managed to not only get the car we wanted (2021 Atlas Cross Sport V6 Sel Premium) at a manageable price, but they made it happen with my husband out of town, overnighting paperwork etc. The personal service that put them on top is when they brought my new car to me 150 miles away from the dealership and picked up our trade... our beloved Alltrack. I loved my Alltrack but love my Cross Sport even more! This is our 7th VW and wouldn't consider buying from anyone else!