Customer Reviews

We bought a Land Rover from Lee Owens. Barrett assisted us with getting the car set up to our needs and handled all the paperwork. The process was very smooth, the price was very fair and the service was outstanding. Thanks to the team!Chris

I went into Owens Murphy Volkswagen with the intention to buy a 2015 GTI. I was quickly paired with a sale associate who was extremely friendly. I was interested in a stick shift but had not driven one in over eight years. I was a little rusty on the test drive but the associate was very friendly and in the end I purchased the vehicle. I did not have to do any negotiating yet still feel like I got the deal I went in to get. Overall a fantastic experience. This is my third vehicle to buy from Owens Murphy Volkswagen and I recognized and was greeted by staff members I had met previously on other deals. I will definitely continue to do business with Owens.

We recently bought a 2012 Jaguar CPO. Initial transaction went well for purchase of the vehicle, the disconnect comes in service after the sale which is pretty much non existent. When we picked up the car they didnt have time to detail or repair scratch or dings. The sales rep was supposed to schedule a time to have fixed but never called, they stated well it was supposed to be brought back the next day but we were never notified either way. I call a week or so later to schedule the appt and ther run around starts with well you are past the dead line for us to do the repairs, after further coversation they agree to do the repairs and we leave the car with them for 7 days. Return on the 8 the day to pick up and the car is not ready, we set another day they pick up the car to do the repairs and the car is dirtier and still has same scratched and dents. I contact the sale rep and service manager and only get attitude and the phrase well Ill call you back tommorrow. If they stand by what they promise and do the repairs I will reevaluate the rating. Currently it is a fail.07/21/2014--Update--We resolved the issue with dealing directly with Lee Owens. He was professional and curtious.

I looked at a lot of cars when I was purchasing my used car. Both large and small town dealers and this team treated me great. I left after the scheduled appointment and went to my other appointments only to be thinking about that car and how friendly the staff was. No one was pushy, or overly eager they just let you decide if you liked it or not and answered any questions you had. I ended up going back the next day and buying the car. 20k+ miles later and not a single problem. Eventually I'll need another car and I know they will be the first place I look.

Having dealt with other VW dealerships in years past, I am SO THANKFUL to find Owens Murphy! Staff goes above and beyond in service. Would recommend them to friends and family alike.

I was floored by the level of professionalism and courtesy everyone at this dealership shows you. You are someone to them, and they WANT to get to know you. You are NOT another number. I am so happy that I made the decision to come to Owens Murphy. This is a start to a wonderful relationship for many years to come.