Customer Reviews

I live in Texas, but might really make the trip up here next time I am set to purchase a vehicle. I'm staying in Hot Springs for a few months, and got to the point where my huge truck was too much. So, I traded it for a Fiat at this dealership. I was driving back to my park when the vehicle started losing oil. I was horrified. I was 30 minutes from the dealership. I was actually very angry, and I called them up and let them know it.This dealership sent a tow truck immediately to get the car and get it back to them. Assessing the problem was their first priority for the next morning. Quickly, they found out that the problem was a defective seal on the oil filter. Not only did they fix it, but they detailed the entire car, top to bottom, front to back. Then, to make sure I wouldn't worry, they added in an extended warranty, at no charge to me, that will cover the engine up to 100,000 miles and 6 years (whichever comes first), giving me confidence in this vehicle again. Finally, they finished the interaction by delivering the vehicle to me 30 miles away.I was very angry to buy a car and have it break on the way home, but the effort they made to make me happy renewed my faith. They could not have handled me and my situation any better.

Excellent buying experience. Darrell did a great job, selling and assisting on follow up with a very minor issue after the sale. No pressure from sales or finance, and everything was handled quickly and professionally. Very different buying experience than most dealerships.

They did right by us - twice :-0Check engine light popped on and had we not just bought two vehicles without an add on warranty would have just had our mechanic fix it ($400 repair quote). Talked to their customer service and they took care of it for us!! Praise! They even found out the air dam was missing & threw one in for good measure. Wow. That was above & beyond service & we would have never known...it wasn't part of the check engine light issue repair. Turned out to be a clogged hose & they replaced it for free. Highly recommend & referring David Arnold to family needing a replacement vehicle.

Angie Shelnutt was very helpful I would be glad to recommend her to any and everyone .

Darrell was awesome. The whole team was great. Got what we wanted fast and hassle free.