Pros: Service after the sale exists here. I have contacted the salesman that sold me my vehicle twice and he has responded both times without delay. This dealership has a generally knowledgeable and friendly staff, a beautiful facility, and outstanding product selection. If they don't have it in stock, they will get it for you. The service department was extremely accommodating. I was offered free shuttle service twice as well as soft-bake cookies and beverages. One of the personnel even showed me around the dealership's original VW bus. This dealership is also an APR installer. So, you can get real performance parts installed on select vehicles.Cons: The haggling was an annoyance and the dealership tried too hard to upsell the extended warranty and gap coverage that I refused from the start. Both of these cons were no worse than other dealerships I have dealt with, but could be improved.Conclusion: If you want the absolute best price and are willing to sacrifice good customer service to get it, go elsewhere. Otherwise, this is the dealership for you.
Looking forward to driving off the lot at Owens Murphy dealership in my new-to-me Land Rover LR4. Thanks, Michael Vickers and Ray Zequ and team!!
I had car issues while in Hot Springs AR with my Landrover on a Saturday. I was 40 miles from the nearest Landrover dealership (Owens Murphy) and 5 hours from home and needed my car fixed before leaving Sunday morning. Chris was such a big help. I cannot brag on him enough. I had my car towed to Little Rock and upon receiving it, Chris figured out what was wrong and notified me immediately. The car was fixed same day and delivered back to me by 6 that night. He was so friendly and helpful. My experience with Owens Murphy, especially Chris, was exceptional. Thanks so much for the amazing service!
Great dealership, great people! Love my new Evoque! Michael Vickers was a big help setting up everything!